Cancellation, Return & Exchange Policy

We at Sha Vastraa follow a very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.

Please ask for as many questions as you wish to before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply reach out to us on Calls, Email, Instagram or even Whatsapp. We are just a message away and our team is available 24x7 365 days!

When Exchange is not accepted?

• Exchange - Return not accepted due to color Difference. 10-15% Color difference might be there due to screen resolution and lights.
• Exchange - Return is not accepted if the customer does not like the material or color of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
• Exchange - Return not accepted due to any other reasons leading to sudden change of mind after placing the order.
• Exchange - Return not accepted for Designs from SALE category.
• Exchange - Return not accepted for Overseas orders.

Exchange Due to Size Issues

Please refer to the size chart mentioned on each product page before confirming your order. In case you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please raise an email on contact.shavastraa@gmail.com mentioning the order number and the details mentioning the issue you are facing within 7 days once you receive your order. Our team will be assisting everyone on a case to case basis.

Kindly take a note we cannot assure you of offering the exchange as it depends upon availability of your size in your design at that time. Additionally, it will involve INR 200 additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order.

Exchange Due to Damaged Products

It’s extremely unlikely for you to receive damaged / defective or incorrect product, as we have our QC team carefully checking all outfits before dispatching them. However, in rare scenarios if you face such issues, we would be happy to assist you with the exchange of the same.

Please send us an email on contact.shavastraa@gmail.com with details of the issues you are facing along with product images within 7 days once you receive your order. All returns will be subject to our verification. Once your return request is received and verified and approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way if available. In case it’s not available we would provide you a store credit of the same amount. Validity of credit vouchers issued will be of 60 days.

Returns / Exchanges For International Orders

Kindly note that orders received from overseas are not eligible for returns or exchange.